Call Center Agent
Job Category:Banking, Customer Service
Experience Level:Experienced (Non-Manager)
Job Location:Saudi Arabia
Job Description:•Answer phones and respond to customer requests.
•Contacting customers as required.
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Follow-up on customer inquires not immediately resolved.
•Recognize, document and alert the supervisor of trends in customer calls.
Job Requirements:•Excellent communication and interpersonal skills.
•Excellent computer skills with the ability to learn or CRM software applications.
•Excellent professional verbal and written communication skills in Arabic and English.
Company Profile:
Al-Bilad Co. For Consultancies & Solutions
Al-Bilad was established in 2006, Al-Bilad is a 100% Saudi owned by HRH Pr. Abdullah bin Bandar bin Abdul-Aziz & Co.. Al-Bilad has grown from a “small operation” into an organization that provides a modern range of services to accommodate the ever changing needs of our clients and the environment in which we live.
Al-Bilad provides services that are suitable for the local, government, private, commercial & industrial sectors. Our wide range of services includes: recruitment services, training, consultations and information security.
Al-Bilad is diversified to handle all your requirements in a professional, safe and efficient manner yet focused enough to care about your needs. Al-Bilad strives to provide the best and most efficient service possible at all times-on time every time.
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